Refund policy

At Colorique.shop, customer satisfaction is our highest priority. We want you to feel confident every time you shop with us. If your purchase does not meet your expectations, we're here to help with a straightforward and customer-friendly return process.

1. 30-Day Return Policy

We proudly offer a 30-day free return and refund policy.

You may request a return within 30 days from the date your order is delivered.

2. Eligibility

To qualify for a return:

  • The item must be unused or only lightly inspected.
  • It should be returned in its original packaging whenever possible.
  • All included accessories should be returned together.
  • The return request must be submitted within 30 days of delivery.

Certain personalized, customized, or clearance items may not be eligible unless they arrive damaged or defective.

3. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive:

  • A damaged product
  • A defective item
  • An incorrect item
  • Missing items from your order

Please contact us within 7 days after delivery and include:

  • Your order number
  • Photos showing the issue
  • A brief explanation

We'll review your request promptly and arrange a replacement or full refund whenever appropriate.

4. Free Returns

Eligible returns are accepted at no additional cost to our customers.

Once your return request is approved, we'll provide detailed return instructions.

Please do not send products back without contacting us first.

5. Refund Process

After your returned item has been received and inspected, your refund will be processed.

Approved refunds will be issued to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

Shipping fees (if applicable) and taxes may be handled according to applicable regulations.

6. Exchanges

If you'd like a different item or variation, please contact our support team. We'll gladly help arrange an exchange whenever possible.

7. Order Cancellation

Orders may be canceled before they enter processing or shipment.

Once an order has shipped, it must follow the standard return procedure.

8. Contact

For any return or refund questions, please contact us:

Email: support@colorique.shop

Phone: +1 604 798-9132

Our customer support team is always happy to assist you.